Refund Policy

Last updated: September 20, 2026

Scope and operator

This policy applies to purchases of EveryGen AI subscriptions and credits from EveryGen LLC, a company registered in the United States. Read it with the Terms of Service. The price, billing period, included credits, and any credit expiry are shown in the selected offer and account records.

Payment refunds

Purchases are final and non-refundable unless applicable law requires otherwise. This includes subscription charges, credit packages, and unused portions of a billing period. Choosing not to use purchased credits or being dissatisfied with a successfully generated creative result does not by itself create a refund entitlement. Mandatory consumer rights remain unaffected.

If you believe a charge is duplicated, unauthorized, or otherwise incorrect, contact us so we can check the payment and service records. Reporting an error does not guarantee a refund; any correction depends on the verified facts and applicable law. A refund required by law or approved after review is handled through the relevant payment provider. Processing and bank posting times vary, so we do not promise a fixed arrival date.

Subscription cancellation

Manage your subscription in billing settings or contact [email protected]. Submit cancellation before the next scheduled charge and check that it is confirmed. The confirmation and account status show when cancellation takes effect and what access remains.

Canceling a subscription and requesting a refund are separate actions. Cancellation does not automatically refund earlier payments or convert remaining credits into cash. Deleting a project, disconnecting a plugin, or simply stopping use is not a subscription cancellation.

Failed generations and credit adjustments

A generation-credit adjustment changes the credits in your EveryGen account; it is not a refund to your bank or payment card.

For a standard generation marked failed, the task's recorded credit debit is returned through the account ledger. AI Director can reserve a budget for a project or turn and settle it against the work performed: confirmed failed operations and unused reserved allowances can be released, while successfully completed work remains chargeable. Canceling a director run may therefore return only part of its reserved credits.

A timeout or an unknown provider result may remain pending until reconciliation confirms the outcome. Starting the same request again can create additional paid work. If a task appears stuck or its credit balance looks incorrect, send support the task or project ID so we can investigate.

How to request a billing review

Email [email protected] from the address associated with your account. Include:

• The order or transaction identifier, purchase date, amount, and currency.
• A description of the problem and the remedy you are requesting.
• The relevant task or project ID for generation-credit issues.
• Useful receipts or screenshots with sensitive payment information removed.

Never send your password, full card number, security code, or authentication tokens. We may request additional non-sensitive information to verify the account and transaction. Keep the payment provider's receipt and cancellation confirmation for your records.

Operator: EveryGen LLC, registered in the United States.

Contact: [email protected]